Team Pyramid seeks a detail-oriented, high-performing Senior Business Analyst/Training Specialist to support our customer in enhancing its web-based Applicant Tracking System (ATS). This role operates within a fast-paced, agile environment. The selected candidate will act as a bridge between technical teams and business stakeholders, with responsibilities spanning application development support, project management, training, documentation, and quality assurance.

Business Analysis & Requirements Gathering

• Provide a description of proposed enhancements and how the system meets the requirements outlined in the Performance Work Statement (PWS).
• Translate business requirements into well-organized designs and user stories.
• Collaborate with the customer to ensure new recruitment functionality meets the needs of the Human Resources team.
• Document workflows and security.
• Create a data mapping diagram that maps current data to new ATS fields.

Project Management Support

• Function as a subject matter expert, providing descriptions of proposed enhancements and how the system meets PWS requirements.
• Serve as a bridge between technical teams and business stakeholders.

Quality Assurance & Testing

• Provide full production support for application defects and runtime issues identified by the government.
• Acknowledge issues within one business day and resolve them based on a priority schedule.

Training & Documentation

• Develop and deliver training materials and guides for end-users and the hiring team.
• Provide staff training and help desk/user assistance support.
• Develop user training guides, manuals, and other documentation for the solution as part of core project deliverables.
• Ensure the training site is maintained at the same version as the production site.

• Active DoD Clearance and U.S. Citizenship are required.
• A bachelor’s degree or equivalent experience is necessary.
• Candidates must have 5 or more years of experience as a Business Analyst/Training Specialist, supporting federal customers.
• Experience developing user training guides, manuals, or other documentation for a solution as part of the core project deliverables is a must.
• Demonstrated ability to train both end-users and the hiring team in real-time on the system is required.
• Experience working with technical teams to develop solutions for identified business requirements is necessary.
• The ability to communicate well within cross-functional teams and to serve as a bridge between technical teams and business stakeholders is essential.
• Experience working in an Agile software development environment is required.
• Process experience (ITIL, ITSM, PMI) is a plus.

The below listed pay range for this position is not a guarantee of compensation or salary. The final offered salary will be influenced by a host of factors including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at Pyramid Systems that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits, to include our Employee Stock Ownership Program, FlexPTO, and learning and development opportunities.

USD $107,145.00/Yr.

USD $160,717.00/Yr.

Pyramid Systems, Inc. is an award-winning, technology leader, driving digital transformation across federal agencies. We empower forward-thinking innovations, accelerate production-ready software, and deliver secure solutions so federal agencies can meet their mission goals. Voted a Top Workplace, both regionally (Washington, DC) and Nationally (USA) the past 2 years (2023 and 2024) based on the feedback from our employees, we are headquartered in Fairfax, VA. and have a growing national footprint. We value and promote our Flexible Workplace approach because of the positive impacts it has on work-life integration. We remain committed to ensuring every employee’s voice is heard, performance and results are recognized and rewarded, development and advancement is a focus, and diversity, equity and inclusion is a company priority. We offer competitive compensation and benefits (including a recently launched Employee Stock Ownership Plan - ESOP), a robust performance-based rewards program, and we know how to have fun! Our people and culture have endured and delivered for our clients for nearly three decades.

Pyramid Systems, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.